Public register
Verify a certificate
Enter the number exactly as it appears on the certificate. Verification is free, instant and requires no account.
ADRIG-2026-XXXXXXA learner's certificate for completing a course.
ADRIG-CRS-2026-0000A course approval number held by a provider.
ADRIG-P-00000A provider ID — use the provider search below.
Course approval confirmed
ADRIG-CRS-2026-0116
This is a course approval, not a learner certificate
Customer Service Excellence for Retail and Hospitality
- Certified provider
- Sure Success AcademyADRIG-P-00018
- Category
- ADR-HOS · Hospitality, Retail & Service
- Named trainer
- Tan Mei Yee
- Certified on
- 28 July 2026
- Summary
- Two days on service standards in a customer-facing role: handling a complaint without escalating it, upselling honestly, and the service recovery steps that keep a customer. Assessed by observed service scenarios.
PDF copy of this certification. The register entry below is the authoritative record.
Assessment history
2 rounds · published in full
Round 1
Corrections required
7 July 2026
Declared 16 hours across two days including a 90-minute unsupervised break period counted as guided time.
- ACQS-LVLBreak time counted toward guided learning hours.
Round 2
Certified
28 July 2026
Guided hours recalculated at 16 excluding breaks, with the timetable extended accordingly. Certified at Level 2.
Look up a training provider
Enter a provider ID (format ADRIG-P-00000) or the organisation name to see every course that provider is certified for.
How to verify, step by step
Ask for the number
Every ADRIG learner certificate carries a unique number in the format ADRIG-YYYY-XXXXXX, printed on the certificate itself. Ask the candidate to supply it — it is not personal data and can be shared freely.
Paste it into the box above
No account, no fee, no waiting. The register responds instantly with the learner's name, the course, the provider, the trainer, the dates and the current status.
Check the status and the name
Confirm the name matches your candidate and the status reads Active. Withdrawn and Expired are shown explicitly and are never hidden — a lapsed certificate cannot be passed off as current.
What verification proves
That this named learner completed a course whose curriculum and trainer ADRIG assessed, that the provider produced evidence the course was actually delivered, and that the certificate is current on the date you checked.
What it does not prove
It is not a regulated national qualification and confers no statutory licence to practise. Where a role is legally regulated, continue to require the statutory credential.
Data on the register
The learner's name, the course, provider, trainer, dates, location and status. We never publish learner email addresses, phone numbers or any other contact detail.