Hospitality, Retail & Service
Customer service, hospitality operations, retail practice and front-line service delivery.
ADR-HOS by level
You tell us the course. Our assessors decide the level. Open a level to see what it takes.
ADR-HOS · Strategic
Sets direction. Postgraduate depth.
ADR-HOS · Expert
Degree-depth. Research-informed.
ADR-HOS · Advanced
Complex judgement. Guides others.
ADR-HOS · Practitioner
Works independently. Handles the unfamiliar.
ADR-HOS · Intermediate
Competent in a defined role.
ADR-HOS · Foundation
Can do the routine parts of the job.
ADR-HOS · Awareness
Knows the basics. Works with supervision.
How an employer writes this
“ADRIG ADR-HOS certification is an added advantage for customer-facing roles.”
Certified ADR-HOS courses
Full register →Customer Service Excellence for Retail and Hospitality
Sure Success Academy
ADRIG-CRS-2026-0116
Store Operations Management
Copperfield Retail Academy
ADRIG-CRS-2026-0149
Restaurant Supervision
Everly Hospitality Institute
ADRIG-CRS-2026-0135