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ADR-HOS
Hospitality, Retail & Service
Customer service, hospitality operations, retail practice and front-line service delivery.
ADR-HOS by level
You tell us the course. Our assessors decide the level. Open a level to see what it takes.
L7
ADR-HOS · Strategic
Sets direction. Postgraduate depth.
80–400 hoursTrainer 5+ yrsLeadership
L6
ADR-HOS · Expert
Degree-depth. Research-informed.
60–300 hoursTrainer 5+ yrsSpecialist
L5
ADR-HOS · Advanced
Complex judgement. Guides others.
40–200 hoursTrainer 5+ yrsSenior hire, can own a workstream
L4
ADR-HOS · Practitioner
Works independently. Handles the unfamiliar.
40–320 hoursTrainer 4+ yrsIndependent practitioner
L3
ADR-HOS · Intermediate
Competent in a defined role.
20–60 hoursTrainer 3+ yrsCompetent in role
L2
ADR-HOS · Foundation
Can do the routine parts of the job.
8–30 hoursTrainer 2+ yrsEntry-level ready
L1
ADR-HOS · Awareness
Knows the basics. Works with supervision.
4–15 hoursTrainer 1+ yrsSafe to start, will need supervision
How an employer writes this
“ADRIG ADR-HOS certification is an added advantage for customer-facing roles.”
Certified ADR-HOS courses
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