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Certified courses

Every certified course, with its approval number, category, provider and trainer.

Showing 3 of 71 certified courses · Clear filters

ADR-HOSLevel 2Certified

Customer Service Excellence for Retail and Hospitality

Two days on service standards in a customer-facing role: handling a complaint without escalating it, upselling honestly, and the service recovery steps that keep a customer. Assessed by observed service scenarios.

Trainer:
Tan Mei Yee
Category:
Hospitality, Retail & Service
Delivery:
In person · 16h

Course approval number

ADRIG-CRS-2026-0116

Certified 28 July 2026
0 active learner certificates

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ADR-HOSLevel 3Certified

Store Operations Management

Store Operations Management — delivered by Copperfield Retail Academy and assessed against the ADRIG Course Quality Standard. Guided learning hours are evidenced in the syllabus on file, and the programme is assessed rather than attended.

Trainer:
Joanne Pickering
Category:
Hospitality, Retail & Service
Delivery:
In person · 24h

Course approval number

ADRIG-CRS-2026-0149

Certified 28 July 2026
0 active learner certificates

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ADR-HOSLevel 3Certified

Restaurant Supervision

Restaurant Supervision — delivered by Everly Hospitality Institute and assessed against the ADRIG Course Quality Standard. Guided learning hours are evidenced in the syllabus on file, and the programme is assessed rather than attended.

Trainer:
Callum Reid
Category:
Hospitality, Retail & Service
Delivery:
In person · 24h

Course approval number

ADRIG-CRS-2026-0135

Certified 26 May 2026
0 active learner certificates

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